Change Management at Addison Engineering
Change Management at Addison Engineering
ADDISON ENGINEERING CO (BLACKPOOL) LTD | CASE STUDY
The Need
The management team were concerned at the perceived low level of morale in the workforce and the negative feedback that accompanied the implementation of improvements and strategic activities. Before the workforce could be engaged in change and shop-floor problem solving the management team needed to know the current issues affecting employee performance.
The Approach
To help the team develop and deploy an effective employee survey process that could be continually developed and used to gauge employee opinions and morale. This involved:
DEVELOP
- Defining the questions that needed to be asked to obtain a balanced and factual set of information on which to base decisions about engagement.
- Providing and developing an employee survey database to compile and organise the data and generate graphics and reports that aid analysis and understanding.
DEPLOY
- Coaching the team through the process for developing and deploying the employee survey including a questionnaire that focuses on both quantitative and qualitative data.
- Helping to interpret the data and information generated by the survey to frame actions and inform communication plans.
Case Study Summary
Industry
Aerospace, Automotive, Pharmaceutical, Oil & Gas, Military.
Client Overview
Addison Engineering, based in Thornton Cleveleys near Fleetwood, manufacture precision turned and milled components for pharmaceuticals, automotive, aerospace and other industries.
Location
Thornton Cleveleys, UK
“Prior to the survey we assumed there would be issues with morale potentially affecting performance… the underlying positive responses confirmed that we were already doing a lot of good things to help morale.”
Chris Davies, Manager, Addison Engineering
The Results
- Establishing the concerns and issues affecting the workforce and their performance.
- Priority actions identified to deal with the concerns voiced by the workforce.
- Leadership and management improvement areas identified.
- Verifying or challenging the leadership view of priorities for strategic route map objectives and activities.
- New avenue for employee engagement and bypassing “the grapevine”.
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