Complaints Policy

Redthorn Services Limited (Redthorn MRP) is proud of its customer service and therefore looks to utilise any complaints made as an opportunity to learn and improve, as well as a providing a chance to put things right for the person or organisation that has made the complaint.

The aim of our policy is:

• To provide a complaints procedure which is both clear and easy to use.
• To ensure that all Redthorn Services Limited employees understand what to do if a complaint is received.
• To guarantee that all complaints are investigated fairly and in a timely fashion.
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
• To gather information which helps us to improve what we do.

What is a complaint?

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the service provided by Redthorn Services Limited

Submitting a complaint

A complaint can be submitted by email to sales@redthorn.com.

Confidentiality

All complaint information will be handled sensitively and confidentially only involving those who need to know whilst ensure that we follow any relevant data protection requirements.

Responsibility & Review

Overall responsibility for this policy and its implementation lies with our Director Phil Jones

This policy is reviewed regularly and updated as required.